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Customer Care Representative / Inside Sales Support
Andersen
- United States
- United States
About
Job Responsibilities: *Delight customers by providing an excellent customer experience consistent with our world-class product. *Answer telephone calls and assist with showroom traffic. *Partner with assigned sales representatives and serve as the internal point of contact for customers. *Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues. *Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs. *Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation. *Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement. *Provide customer correspondence as needed.
Experience and Education:
*Associates Degree preferred; High School diploma required *Strong phone, email and in-person communication skills *Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone. *Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience. *Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment. *Analytical abilities and strong attention to detail *Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines *Knowledge of Microsoft Office
Benefits:
*Flexible work schedule *Health insurance *Dental insurance *Vision insurance *Disability insurance *Retirement plan with company match *Paid vacation and holidays *Family-owned company with a fun and friendly work environment
This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
Languages
- English
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