2nd Line IT Support Helpdesk EngineerDistinct IT Limited • Newport, England, United Kingdom
2nd Line IT Support Helpdesk Engineer
Distinct IT Limited
- Newport, England, United Kingdom
- Newport, England, United Kingdom
About
We’re seeking a *2nd Line IT Support Helpdesk Engineer* who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when needed. The ideal candidate will have experience working in a dynamic MSP environment and delivering high-quality, client-focused support both remotely and on-site.
*What You’ll Bring*
* Strong problem-solving instincts with the ability to *troubleshoot and resolve advanced issues independently*, leveraging internal resources when needed
* Comfortable researching unknown problems, exploring documentation, and developing reliable solutions
* Confident working directly with business clients, providing clear updates and maintaining professional rapport
* Self-motivated and organised with a proactive approach to workload management
*Technical Skills You’ll Need*
* Full administration of *Office 365 tenants*, including Exchange, SharePoint, and user provisioning
* Working knowledge of *Windows Server* (Active Directory, DNS, DHCP, file sharing, domain management)
* Hands-on remote desktop support for printers, email, and connectivity issues
* Familiarity with *VPNs, RDP setups*, and remote access principles
* Experience with *networking fundamentals*: IP addressing, DNS, router configuration, firewall rules, wireless settings, and basic cabling
* A good understanding and ability to configure workflows and data shares such as *scan-to-email*, *SMB share’s* and SharePoint synchronisation
* Hardware servicing experience (e.g. RAM, storage drives, power supplies)
*What We Offer*
* A supportive team environment built around knowledge-sharing, trust, and accountability
* Opportunities to contribute ideas and elevate the team's collective skillset
* A *company van* for client site visits
* The chance to help Distinct IT continue being one of the most respected IT support providers in South Wales
* Working hours: Monday - Friday 8:30 - 17:00
If you're ready to bring technical depth, and genuine client care — we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Free parking
* On-site parking
Application question(s):
* You must already be living in South Wales or surrounding area. Please confirm.
* You need to have experience of working within a UK MSP / IT Support Provider. Please confirm
Experience:
* Office 365 Tenant Administration: 2 years (preferred)
* Microsoft Windows Server: 2 years (preferred)
Work Location: In person
Languages
- English
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