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1st Line IT Support Engineer
Lithium Systems
- Alloa, Scotland, United Kingdom
- Alloa, Scotland, United Kingdom
About
Due to continued growth, we are recruiting 1st Line I.T Support Engineers who will be responsible for providing 1st line support to our remote clients. Ideally this is an opportunity for a recent college or university graduate to start their career in I.T with an innovative and exciting company.
You will join a vibrant and active team in an enjoyable working environment and as such, you will need excellent personable skills, an articulate approach and the ability to fit in. This role offers the chance to develop your skills around new and emerging technologies as well as ample scope for career advancement. The individual will be required to demonstrate to flexibility to learn new and emerging technologies.
*Roles and responsibilities: *
* Provide 1st line Support to Lithium clients via email, over the phone or via remote access technologies.
* Hardware preparation and installation on client sites
* 1st Line troubleshooting of various IT related issues
* Management of site documentation to ensure that it’s accurate and up-to-date
*You ideally have: *
* Experience in Office 365.
* Experience in the installation and setup of Windows OSs & applications
* A general understanding of basic networking inc DNS & DHCP.
* Excellent knowledge of current desktop operating systems (Microsoft)
* Excellent communication skills in fluent English along with strong diagnostic skills
* Full clean UK driving license
*You are: *
* Able to prioritise tasks whilst maintaining a clear customer focused approach
* Reliable and willing to meet customer demands
* Keen for new experience, responsibility and accountability
* Confident and have a professional telephone manner
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Company pension
Application question(s):
* Are you located within the Central Belt, Scotland
Experience:
* Installation and setup of Windows OSs & applications: 1 year (required)
* Desktop Operating Systems (Microsoft): 2 years (required)
* understanding of basic networking including DNS & DHCP: 1 year (required)
Licence/Certification:
* Full UK Driving License (required)
Work Location: In person
Languages
- English
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