Site Support Manager

Shift Pattern: 07:30 – 16:00, Mon – Fri mainly but may vary depending on jobs

The Service Support Manager is responsible for the planning, development, execution, and monitoring of the moves and change management plans and activities including communications, training, stakeholder management, change impact assessment, and change reinforcement. The primary focus of the Service Support Manager will be delivering projects focused on Operational integration with UCD estates team.

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• To be responsible for all aspects relating to the management and maintenance of both the UCD Mailroom and Moves & Changes team within the contract specification to the agreed performance, qualitative and financial targets
  
• To be responsible for scheduling of work within the specified details of the contract
  
• Document completion of duties by completing forms, reports, logs, and electronic records.
  
• Comply with Company and statutory regulations relating to Safe Systems of work, health & safety, hygiene, cleanliness, fire etc. This will include your awareness of any specific hazards in your work place
  
• Full working knowledge of the areas in the building which are covered by the services on site
  
• Responsible for work allocation of both the UCD Mailroom and Moves & Changes team, keeping within the specified detail of the contract, the financial budget and working principles. Plan staff rota’s and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly. Report data to line manager on a weekly basis
  
• Define, communicate, execute, and monitor a portfolio of projects and prioritise in line with agreed scope and delivery requirements.
  
• Develop plans designed to deliver a portfolio of projects to required timescales, clearly identifying accountable task owners and proactively work with the Moves & Changes team to overcome any challenges, gaps and issues
  
• Provide change and project leadership through the delivery on the project
  
• Manage, report, and communicate status and performance of the assigned projects
  
• Develop relationships and increase visibility with key stakeholder.
  
• Facilitate project status meetings, managing risks, issues and opportunities connected to projects.
  
• To be responsible for all day to day aspects relating to the management and maintenance of the Vehicle fleet
  
• To actively enforce relevant statutory, company and site H&S compliance together with the monitoring of related Equipment/Vehicles
  
• To be responsible for scheduling of work within the specified details of the contract
  
• Document completion of duties by completing forms, reports, logs, and electronic records.
  
• Full working knowledge of the areas in the building which are covered by the services on site.
  
• Responsible for work allocation to the Moves & Changes and Mailroom teams, keeping within the specified detail of the contract, the financial budget and working principles. Plan staff rota’s and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly. Report data to line manager on a weekly basis.
  
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified Carry out regular control checks to monitor team members performance and adherence to standards.
  
• Ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to management/client, ensure they are rectified and ensure equipment is not used until safe.
  
• Comply with all Company policies/procedures and client site rules and regulations.
  
• Participate in any necessary training and team meetings as required to complete job responsibilities to the Company and client standards.
  
• Communicate well and demonstrate a pleasant, polite, efficient, caring, and friendly service to customers and clients in all areas of service.
  
• Report any customer complaints or compliments and take remedial action if at all possible.
  
• Report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate.
  
• Carry out other reasonable tasks as directed by management.
  

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• Management Experience at a middle management to senior management level required - minimum 3/4 years relevant experience
  
• Excellent communication and Strong management / Problem solving skills
  
• Flexible & adaptable and a dependable team player
  
• You will be enthusiastic and self-motivated and have the ability to handle multiple tasks in a customer focused environment.
  
• Drive and adaptability to ensure that challenging targets are met
  
• Liaison with clients and service providers at all levels will be required therefore sound communication and negotiating skills are essential
  

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• Ensure safe work practices and procedures are followed on site
  
• Use of Personal Protective Clothing and Equipment (w/a)
  
• Understand how ISO fits into daily business operations
  
• Read, understand and work in accordance with the company’s HSEQ Policies
  
• Complete tasks in accordance with company HSEQ procedures and work instructions
  

It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. xcfaprz Local requirements will govern your patterns and locations of work.