IT Support Engineer

Ergo are seeking an IT Support Engineer to work onsite with a leading pharmaceutical client in County Mayo. In this exciting role you will support existing IT and Laboratory infrastructure and the implementation of new projects and users.

This is an initial 6 month Contract opportunity with long-term potential and great day rates.

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• Assist with setup, configuration, and maintenance of laboratory equipment and related IT infrastructure.
  
• Install, upgrade and maintain new and existing laboratory equipment
  
• Build, installation, configuration, qualification - typically supporting 3rd party system integrator or equipment supplier.
  
• Triage issues relating to Software, OS, Hardware, Network, or Scientific Equipment setup/interfaces
  
• System Recovery test and execution including imaging and data backup.
  
• Provision of technical support/direction to OT, Engineering, Validation, Quality and 24/7 IT support teams.
  
• Coordinate with vendors for hardware, software, and equipment support, managing service levels and issue resolution.
  
• Provide IT support for lab systems and instruments, ensuring minimal downtime.
  
• Testing of IT, lab and other systems
  
• Troubleshoot and resolve IT-related issues impacting lab operations.
  
• Support system documentation, change control, and audit readiness activities.
  

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• IT user support
  
• Software patching
  
• Desktop support - imaging PC's and deployments
  
• Lab equipment installation within a pharmaceutical or GMP-regulated environment
  
• IT support Helpdesk systems
  
• LIMS / MES systems such as Empower, LabX, SampleManager, MODA, Vi-Cell Blu, Synergy, Molecular Devices CSI an advantage
  
• Understanding of networking principles including IP addressing
  
• Excellent troubleshooting and communication skills. xcfaprz
  

Apply today for more info.