Business Process Engineer

In today’s business climate, a majority of a company’s operating knowledge is in people’s heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, companies can be exposed to disruption in the servicing of their clients and the operation of their business. Our goal is simple: to help companies take control of their Operational IP — to drive quality and consistency so companies and their customers can thrive.

The Confidence platform enables companies to define and document business processes and derive real‑time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate parts of the process and verify that work was completed correctly. Learn more at: are a Silicon Valley–based technology company re‑imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, a seasoned entrepreneur with exits to Amazon and the author of Winning @ Product Development.

Confidence is seeking a Business Process Engineer who will work directly with large enterprise clients to capture and document institutional knowledge using the Confidence platform. This is a client‑facing role combining process engineering and optimization with software implementation and adoption. You will join our Process Engineering team within Delivery and report to the Director of Delivery.

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• Work with clients to understand processes performed by stakeholders and translate them into efficient, quality‑controlled workflows in the Confidence platform.
  
• Become an expert user of the Confidence platform and provide live product demonstrations.
  
• Recommend product enhancements based on client feedback and usage.
  
• Identify milestones, dependencies and exception use cases; advise where specific Confidence features add value.
  
• Collect and organize information from multiple sources to recommend improvements and standardization.
  
• Train client stakeholders on effective use of the platform.
  
• Analyze client data and build business cases demonstrating the platform’s value.
  

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• 2+ years’ professional experience in process improvement, industrial engineering, business process engineering, or a related field.
  
• Structured and inquisitive approach with a focus on user‑friendly solutions.
  
• Comfortable working in a fast‑paced, results‑driven startup environment.
  
• Strong organization, communication and relationship‑building skills with internal teams and external clients.
  
• Strong analytical and critical thinking; able to interpret and summarize data clearly; proficient in Excel. xcfaprz
  
• C1–C2 level English (written and spoken).
  
• Occasional travel (