Desktop Support Administrator

Title:

Desktop Support Administrator Location:

The Woodlands, TX, 77380 Duration:

Contract-to-Hire Work Requirements:

US Citizen, GC Holders, or Authorized to Work in the US.

Summary: The Desktop Support Administrator will provide onsite and remote IT support to our clients who have critical response time requirements for their business technology systems. This individual will work independently and as part of a team to analyze technical issues, address incidents, and work with the project managers on assigned projects.

Essential Duties/Responsibilities:

First point of contact in all computer hardware, software, and telecommunications problems and requests. Provide customer service/help desk/technical support experience that includes migration support, MS Office, and desktop configuration. Desktop site support - Determine the best solutions based on the issue and details provided by the customer Provide support and resolve problems related to installed computer software. Troubleshoot printer connection issues Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase. ctive Directory / O365 Administration, including account creation, shared mailbox creation, security group creation, and file share access P2C account creation and reset Password Resets for various websites/applications Document and log incident tickets using the Service Now tracking tool. First-level support company email on mobile devices

Preferred Qualifications:

Experience in Active Directory / O365 Administration, including account creation, shared mailbox creation, security group creation, and file share access Proven experience in IT service delivery, organizational management, and project management. Expertise in ServiceNow for asset management, contract management, and IT service delivery (MANDATORY requirement). Strong leadership and team-building skills. Excellent strategic planning and financial management abilities. Demonstrated ability in customer service and business process improvement. Strong documentation and workflow management skills. Track record of achieving zero deficiency audits and implementing effective business processes and office operations as they relate to IT. Strong analytical, problem-solving, and decision-making abilities. Effective communication and interpersonal skills. Good understanding of Change Management processes and procedures. Strong organizational and time management skills with the ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally. Professional appearance and demeanor. Work with HHC corporate IT to incorporate any applicable standards across technologies. Good oral and written communication skills

Additional Knowledge, Skills, and Abilities:

Communication, Ability to work under pressure, attention to detail, decision making, time management, identifying process improvement, self-motivation, conflict resolution, redirecting problems to appropriate resources, leadership, adaptability

Our benefits package includes:

Comprehensive medical benefits Competitive pay, 401(k) Retirement plan ...and much more!

About INSPYR Solutions: Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client's business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location.