Senior Systems Engineer (MSP – Infrastructure & Escalations)Precision IT Consulting • Concord, California, United States
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Senior Systems Engineer (MSP – Infrastructure & Escalations)
Precision IT Consulting
- Concord, California, United States
- Concord, California, United States
About
*Location*: Concord, CA (hybrid/flexible, must be local to the SF East Bay Area)
*Reports to*: Operations Manager
*Service Areas*: Professional Services + Centralized Services
*Salary Range*: $100,000 – $140,000 DOE
*Why this role exists *
This is a *keystone tier 3+ technical role* at our company. We are a small, established *Managed Services Provider (MSP)* supporting nonprofit, public sector, and small‑to‑mid‑size business clients. We are looking for a *senior MSP engineer* who has already spent years operating in a multi‑client MSP environment and is ready to serve as the *final escalation point for complex, high‑impact technical issues.*
This role is *not* internal IT and not a large enterprise environment. Success requires comfort juggling multiple client infrastructures, making judgment calls with incomplete information, and taking full ownership of outcomes.
*What you’ll do *
*Act as our senior technical authority*
* Serve as the *final escalation point* for complex infrastructure, networking, and cloud issues across multiple client environments
* Provide technical leadership and guidance to other engineers
* Set and enforce technical standards, patterns, and best practices
*Lead infrastructure and cloud projects *
* Own delivery of *server deployments, migrations, network configurations, and cloud implementations *
* Plan and execute projects end‑to‑end, including scoping, sequencing, risk identification, and handoff
* Work directly with leadership and clients to align technical decisions with business needs
*Own centralized and proactive services *
* Oversee *backup monitoring, patching, firmware updates, lifecycle planning, and automation *
* Identify recurring issues and drive root‑cause resolution through standardization or automation
* Improve reliability, security, and scalability across client environments
*Partner closely with leadership *
* Collaborate with the *CEO, vCIO, Operations + Client Experience Manager*
* Author and review *Statements of Work (SOWs)* and technical scopes
* Communicate clearly with non‑technical stakeholders and decision‑makers
*What success looks like *
* Client environments are *stable, well‑designed, and predictable*
* Other engineers trust your judgment and escalation decisions
* Projects are delivered *on time and within scope*
* Recurring issues decline because underlying causes are addressed
* Leadership relies on you as a technical thought partner
Required experience (hard requirements)
* *2+ years of experience working in a Managed Services Provider (MSP) environment*, supporting multiple client infrastructures
* Senior‑level expertise in *networking, systems administration, server infrastructure, and cloud platforms*
* Proven experience *leading infrastructure projects* in an MSP context
* Demonstrated ability to act as an escalation‑level engineer
* Strong written and verbal communication skills, including client‑facing communication
* Ability to manage competing priorities across multiple client environments
* Experience working *on‑site with clients* as well as remotely
Candidates without substantial MSP experience will not be considered for this role.
*Preferred experience *
* Experience with *Autotask PSA and IT Glue* (or comparable MSP tools)
* Experience authoring *technical scopes of work or SOWs *
* Familiarity with *centralized / proactive services models *
* Demonstrated success reducing recurring tickets through automation or standardization
*Who thrives here *
* Engineers who value *ownership, accountability, and autonomy*
* People who prefer solving root problems over constant firefighting
* Those comfortable in a fast‑moving, sometimes ambiguous MSP environment
* Clear communicators who value collaboration and follow‑through
If you’re looking for a role where your technical judgment truly matters and where you can have a visible impact on clients and the company, we’d love to hear from you.
Job Type: Full-time
Pay: $100,000.00 - $140,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Application Question(s):
* Do you have 2+ years of experience working in a Managed Services Provider (MSP) environment?
Work Location: Hybrid remote in Concord, CA 94520
Languages
- English
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