Student Services Support

Student Services Support

Educational Funding Department

Location: On-site – Herzing College, Ottawa Campus

Salary: $43,000 annually

Student Services Support plays a key role in assisting new enrollments with the educational funding process. This position supports students by providing guidance while contributing to a positive student experience on campus.

This position is based on-site at the Herzing College Ottawa campus.

Job Responsibilities

Student Services Support – Educational Funding

Primary Duties:

• Work with students to develop payment and financial assistance plans that may include government funding, College scholarships, and personal resources
• Provide information, guidance, and assistance to students regarding educational funding options and application processes
• Ensure compliance with internal and external policies, procedures, and standards
• Support administrative functions of the campus to enhance the overall student experience
• Answer incoming calls and make outbound calls to students
• Maintain quality controls to ensure Herzing College policies and procedures are followed in relation to enrollment and registration

Administration

Primary Duties:

• Ensure student information is accurately and efficiently entered into the campus management system on a regular basis
• Ensure student funding applications are complete prior to program start and conduct appropriate follow-ups
• Develop and maintain effective communication channels with students to ensure a high level of customer satisfaction
• Other duties as assigned

Position Requirements and Experience

• A combination of relevant education and / or experience
• Experience in administrative, or customer service–focused role
• Excellent written and verbal communication skills
• Proficient computer skills, particularly with Microsoft Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.