Operations and Compliance Lead

At Konsileo, we're scaling up, and the newly created Operations and Compliance Lead role offers a unique opportunity to work across the business and help shape our future.

Working closely with the Operations Manager and other Central Team functions, you'll play a vital role in maintaining operational brilliance, delivering excellent outcomes to our clients, and contributing to a culture of continuous improvement.

In this role, collaboration is central. Whilst your core responsibilities will evolve as we shape the role together, key areas will include:

• Operational and Compliance Management:
• Consumer Duty: Collaborate with teams to meet and exceed Consumer Duty obligations, ensuring monitoring, reporting, and necessary actions are completed, constant drive to improve.
• Policy and Procedures: Assist in creating, reviewing, and maintaining operational and compliance policies, ensuring they remain effective and accessible to all stakeholders.
• Complaints Management: Lead the investigation and resolution of client complaints, with support from the Operations Manager, while sharing insights with relevant teams to drive improvements.
• Fair Value Assessments: Contribute to assessments and respond to insurer requests, working alongside Insurer Development and Product teams.
• Risk Assessments and Gap Analysis: Collaborate with stakeholders to identify risks, conduct gap analyses, and support the implementation of improvements.
• Process Oversight and Integrity:
• Operational Integrity: Support the monthly Operational Integrity Meeting by compiling data, identifying trends, and ensuring appropriate actions are taken with input from relevant teams.
• Trading Board support: Help compile trading board packs, bringing together information from various functions.

• A Unique Culture: We operate as a teal organisation, with a focus on collaboration, trust, and shared responsibility. You'll be part of an environment where your voice is valued, and you have the autonomy to make a meaningful impact.
• Collaborative Impact: Work alongside multiple teams to influence and improve processes and culture.
• Dynamic and Varied Work: A role that changes daily, offering exciting challenges and opportunities for growth.
• Shaping the Future: Contribute to Konsileo's operational and compliance framework, supporting our continued growth.
• Client-Centric Approach: Help ensure everything we do delivers outstanding value and service to our clients.