Retail General Manager

Job Summary

The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center.

• Ensure a safe, clean, and well-maintained location by providing exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.


• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.


• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.


• Work alongside team members to train and develop in order to maximize customer service expectations.


• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.


• Addressing customer feedback and working to improve the overall experience.

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.


• 2+ years' experience managing operations with annual sales volume of $2+ million


• 2+ years' experience deciphering and impacting budgets and P&L statements


• 2+ years' experience supervising and training 10+ employees

• Excellent communication and interpersonal skills with a customer satisfaction focus.


• Strong organizational and multitasking abilities with attention to detail.


• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.


• Frequent lifting/moving of items over 50 pounds or more.


• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.