Customer Team Leader

Job Summary:

• Avoid joining our team and focus on serving customers with a genuine care for their needs.
• Strive to strike a balance between leadership and support, while rolling up your sleeves on the shop floor.
• Develop great people skills to build positive relationships with customers and colleagues.
• Excel in organisational and problem-solving skills to make shopping a great experience.
• Demonstrate a desire to learn, grow, and develop leadership skills.
• Be flexible to work various shifts including early mornings, afternoons, late evenings, and weekends.

• Deliver friendly, welcoming service every day, managing store tasks and challenging situations effectively.
• Coach and train team members to enhance capabilities and foster an inclusive culture where everyone's voice is valued.
• Ensure store safety, legality, and full operation.
• Manage diligence checks and stock accuracy to provide a seamless shopping experience.
• Support the Store Manager by deputising when needed and handling HR processes.
• Lead the implementation of new products and services, promoting open and honest feedback.
• Engage with the local community to support the Store Manager in delivering the Co-op community plan.

• Candidate must be aged 18 or over.
• Full-time position with varied shifts including evenings and weekends.
• Flexible working hours including some early morning shifts.
• Desire to learn and grow as a leader.
• Ability to work well under pressure and manage multiple tasks simultaneously.

• 36 days holiday per year (including bank holidays) pro rata for part-time colleagues.
• Up to 10% employer contributions to pension scheme.
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.