Retail General Manager

Role Summary:

The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction.

This dynamic leadership position is ideal for individuals passionate about the retail industry and ready to make a difference. With a focus on opportunity as our greatest benefit and a collaborative team environment, you will have the chance to grow and develop your skills.

Key Responsibilities:

• Lead a team to ensure a safe, clean, and well-maintained location with exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Train and develop team members to maximize customer service expectations.
• Understand financial reporting, including profit and loss statements, to affect business changes and capitalize on opportunities.
• Address customer feedback and work to improve the overall experience.

Requirements:

• 2+ years of experience in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years of experience managing operations with annual sales volume of $2+ million.
• 2+ years of experience deciphering and impacting budgets and P&L statements.
• 2+ years of experience supervising and training 10+ employees.

Essential Skills and Abilities:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.