Divisional Quality

Divisional Quality & Performance Manager Role
Description: Are you a skilled quality management professional looking for a diverse and rewarding role? Traded Services is excited to offer an exceptional opportunity for a Divisional Quality & Performance Manager—a role that spans multiple essential services, ensuring no two days are ever the same.

About Us:
Traded Services is a dynamic division delivering a wide range of services, including pest control, street lighting, parks and play equipment maintenance, and commercial vehicle management. Operating from a busy depot in Peckham, we serve both internal and external markets, ensuring high-quality services that make a real difference in our communities.

We are part of the Environment, Sustainability & Leisure department, committed to continuous improvement, innovation, and delivering high-quality, resident-focused services. Our team has achieved significant success in recent years, and we're looking for a leader to help us build on this momentum.

The Role:
As Divisional Quality & Performance Manager, you will be at the heart of our operations, ensuring consistency, efficiency, and high standards across our services. You will:

• Lead the development and implementation of an ISO accreditation for pest control, ensuring best practices and compliance.
• Oversee multiple service areas, making this a truly diverse and fast-paced role where no two days are alike.
• Drive continuous improvement, enhancing service quality, performance, and customer satisfaction.
• Evaluate and ensure compliance with health & safety, environmental standards, and service delivery best practices.
• Collaborate with managers and frontline teams, fostering a culture of innovation and high performance.

What We're Looking For:
We need a proactive leader with a passion for quality management and operational excellence. The ideal candidate will have:

• A strong background in quality management systems and performance measurement.
• Experience in developing externally assessed systems, such as ISO standards.
• Excellent written and verbal communication skills to influence and inspire teams.
• A problem-solving mindset with the ability to drive positive change.

Why Join Us?
We offer a unique and varied role, opportunities for growth & development, and the chance to make a real impact in improving service delivery and customer satisfaction. If you're ready for a challenging and rewarding role, we'd love to hear from you.