Retail General Manager

As a Retail General Manager at Love's Travel Stops and Country Stores, you play a key role in ensuring the smooth operation of our high-volume retail customer service centers.

You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, manage processes, and execute strategies to enhance sales and customer satisfaction.

• Ensure a safe, clean, and well-maintained location through exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting, including profit and loss statements, to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.

2+ years' experience managing operations with annual sales volume of $2+ million.

2+ years' experience deciphering and impacting budgets and P&L statements.

2+ years' experience supervising and training 10+ employees.

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

We are an Equal Opportunity Employer. Veterans encouraged to apply.

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe.

The company's core business is travel stops and convenience stores with more than 630 locations in 42 states.

Lovely culture!

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.