Network Engineer

Khuda Technology

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

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About

We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham, you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high-performing network services.
Key Responsibilities
* Act as the primary escalation point for complex network-related issues.
* Provide Level 3/SME support across networking services and infrastructure.
* Lead troubleshooting efforts for major incidents, outages, and performance degradation.
* Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services.
* Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks.
* Support 24×7 managed services operations, including participation in on-call rotations.
* Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation.
* Contribute to service reviews, root cause analysis (RCA), and problem management activities.
* Ensure compliance with security, governance, and operational standards.
* Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction.
Skills and experience ...

Birmingham, England, United Kingdom

Languages

English

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