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About
Job Description : - Actively focus on delighting customers by minimizing downtime, anticipating needs, and exceeding service expectations - - Build trust with customers through professionalism, accountability, and consistent follow-through - Support and troubleshoot Linux-based cloud environments used for silicon design and verification workflows - - Diagnose and resolve system-level issues across compute, storage, networking, and identity services - Monitor HPC cluster performance, job throughput, and queue health - Identify and remediate HPC job performance issues, including scheduler configuration, resource contention, I/O bottlenecks, and memory constraints - Troubleshoot and resolve license availability, utilization, and checkout issues impacting customer workloads - Support distributed resource managers (e.g., Slurm, LSF, SGE, or similar technologies) - Develop and maintain automation to streamline recurring operational tasks, including:- System health, performance, and capacity monitoring - User provisioning and de-provisioning - Use agentic AI, Python, shell scripting, Perl, or similar technologies to reduce manual effort and improve mean time to resolution (MTTR) - Operate and support systems containing ITAR-controlled and CUI data in compliance with regulatory and company requirements - Create and maintain runbooks, knowledge base articles, and customer-facing documentation - Strong hands-on experience with Linux system administration and troubleshooting - Experience supporting HPC or large-scale compute environments - Proficiency in Python, shell scripting, Perl, or other automation-focused programming languages - Experience with monitoring, - Ability to work with export-restricted data (ITAR/CUI) - Experience supporting EDA, semiconductor, or silicon design environments - Experience applying AI-assisted or autonomous automation in operations - Bachelor's degree in Computer Science, Equivalent practical experience
Languages
- English
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