About
Position Title: Data Analyst
Location: Cupertino, CA 95014
Job ID: 16365605
Client: Multinational Technology Company
Job Type: 12 Months of contract on W2
Will be working on site via the Hybrid Schedule, 3 days a week
Duties
Strong data and analytic skills, knowledge of excel, numbers and data modeling. Reporting and presentation skills a plus. Looking for a person who has a passion for data and numbers. • Interpret data, analyze and process data • Acquire data from primary or secondary data sources and maintain databases/data systems. • Filter and "clean" data for system consumption • Transaction to Account matching • Triage and research submitted tickets • Use resources (i.e. Tableau, Box, Internal Systems) to validate data • Data Processing - Excel • Support Tickets - Attention to detail, written and verbal communication organizational skills • Strong analytical skills • Demonstrated understanding of business • Demonstrated ability to manage through various customer situations • Seeking and acting on feedback from business partners • Demonstrate understanding of the business and master data management concepts. • Process on average 6 files/week (files range from 5,000 rows to 40,000 rows) • Process on average 30 support tickets/week • Achieve SLA of 5 business days on Support ticket responses • Achieve SLA of 48 hours on data maintenance requests • Achieve SLA of 5 business days on major data change requests • Drive an increase in % first contact resolution for support tickets • Use resources (i.e. Tableau, Box, Sales Central) to validate data • Leverage existing knowledge of master data management (MDM) solutions & best practices
Languages
- English
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