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Job Description/ Responsibilities Shift Model: 24×7 rotational
Role Overview
Responsible for proactive monitoring, first-level diagnosis, and L1/L1.5 troubleshooting. Not a catch-and-dispatch role. Expected to perform initial troubleshooting, attempt first-level fixes, provide accurate findings, update documentation, and join troubleshooting bridges.
Key Responsibilities • Monitoring & Event Handling: Monitor using SolarWinds, Thousand Eyes, Netscout, Dynatrace. Validate alerts and perform L1/L1.5 troubleshooting. • Troubleshooting: Run diagnostics, analyze routing issues, validate firewall health, attempt corrective actions. • Incident Process: Document steps, join bridges, escalate to L2/L3 with data. • Documentation: Maintain SOPs, guides, diagrams.
Technical Skills • Routing/switching (BGP, OSPF, VLAN, STP, ACLs). Exposure to Arista, Fortigate, Cisco, F5. • Monitoring using SolarWinds, TE, Netscout, Dynatrace. Strong problem-solving and communication.
Role-Based Expectations • PA: Runbook-driven L1 tasks. • A: L1.5 diagnostics, support Client, refine escalations. • SA: Escalation point, advanced diagnostics, lead troubleshooting, documentation quality.
Qualifications & Experience • Degrees in CS/IT/Networking preferred. • CCNA/CCNP • Network+ • ITIL
Experience: • SA 4-7 yrs • M Level 6 - 9 years
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Languages
- English
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