Workload Automation Specialist (m/w/x)

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs  

• Provide SLA 1 Class Support for the Workload Automation Service  

• Maintain the operational model of our Workload Automation Tool  

• Participate in migration projects within the Workload Automation domain  

• Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain  

• Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions  

• Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency  

• Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry  

• Initial working experience in Workload Automation and IT Operations  

• Basic experience with Workload Automation Tools  

• Deep knowledge of service delivery within ITIL guidelines  

• Ability to understand and hold various roles in IT  

• Experience in coordinating and communicating complex tasks  

• Excellent communication skills in English and the ability to work both independently and as part of an international team  

• Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders  

Your ZEISS Recruiting Team:

Nice-to-have skills

• IT Operations
• ITIL

• Oberkochen, Baden-Württemberg, Germany

Work experience

• Systems Administrator
• Digital specialist

Languages

• English