Reservation Agent (H/F)

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-renowned resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

For our central reservations office, we are looking for a motivated Reservation Agent (m/f) to join us on a permanent contract, starting immediately!

• Receive and process booking requests via phone, email, online platforms, or in-person.
• Confirm availability, room types, and special requests.
• Enter reservations accurately into the hotel management system.
• Respond promptly and courteously to inquiries about rates, facilities, and services.
• Provide personalized recommendations to enhance the guest experience.
• Follow up with guests before arrival to confirm bookings or special requirements.
• Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue.
• Suggest special promotions or loyalty programs tailored to the guest.
• Communicate guest preferences and special requests to housekeeping, concierge, and F&B teams.
• Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes.
• Address and resolve booking issues, discrepancies, or complaints.
• Correspondence in German, English, and French
• Maintaining and updating guest profiles

• Central staff accommodation located in the heart of Zermatt and Täsch

• Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

• Access to a staff fitness room and a wide range of sports activities in Zermatt

• Use of the pool area during designated employee swim times

• Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)

• Discounts on seasonal or annual ski lift passes with the Zermatt resident card

• For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position

• Professional experience in a similar establishment in Switzerland and/or abroad

• Good verbal and written communication skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to stay organized and efficient even in busy or stressful situations