Visitor Experience Associate

Job Description

Visitor Experience Associate

The Contemporary Art Museum St. Louis seeks a Visitor Experience Associate (VEA) to join our team. Reporting to the Visitor Experience and Events Manager, VEAs are integral to ensuring that visitors have a meaningful and satisfying experience at CAM. This is a part-time position with a variable work schedule that is dependent on programs and events. Regular Museum hours are Wednesday–Sunday from 10:00 am to 5:00 pm and Friday from 10:00 am to 8:00 pm. VEAs must have flexible schedules and work between 16 and 25 hours per week, with evening and weekend availability.

Responsibilities

• Greet and check in visitors with a welcoming attitude
• Provide customer service to visitors at the front desk and in the Shop; promote and process memberships
• Staff the galleries during open hours and select events to provide artwork security; promote an enjoyable and safe museum environment
• Maintain knowledge about CAM and exhibitions, programs and other Museum activities; answer visitor questions as needed
• Communicate Museum policies to visitors with clarity and positivity
• Assist with evaluation and survey projects, including interacting with visitors and families to assess their experience as well as processing data
• Set up and break down equipment, furniture, and materials for events
• Support Learning & Engagement department with guided tours for groups and individuals; participate in ongoing exhibition training
• Work with other CAM staff as needed to implement policies, manage event set-up, maintain gallery spaces, and assist with other projects as requested
• Ensure the cleanliness of galleries and public spaces by performing daily housekeeping tasks
• Accurately track and report on attendance and event data
• Report issues to Visitor Experience and Events Manager and/or Visitor Experience Coordinator
• Other duties as assigned

Qualifications

/ Customer service and/or retail experience

/ Strong listening and communication skills

/ Friendly and welcoming demeanor, with an appreciation for accessibility and inclusion

/ Strong attention to detail

/ Reliable and punctual

/ Ability to balance multiple needs in a dynamic environment and adapt to change

/ Ability to think proactively and take initiative

/ Ability to stand in galleries for extended periods of time

/ Ability to work weekends, evenings, and some holidays

/ Ability to lift at least 25 lbs

/ Interest in and/or curiosity about museums and contemporary art

/ Art background a plus

/ Demonstrated commitment to values of diversity, equity, accessibility, and inclusion

Compensation

The pay rate for this position starts at $16/hour.

Application Instructions

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