Route Apprentice

Job Description

Route Service Apprentice

Department: Service
Reports To: District Manager
Location: Oelwein, IA
FLSA Status: Non-Exempt
Pay Range: $20–$25 per hour

The Route Service Apprentice role is a great entry point into CITY Laundering’s Service Department—and a position where many of our team members began their careers. This hands-on apprenticeship is designed to set you up for long-term success by exposing you to all aspects of route service operations.

As a Route Service Apprentice, you’ll ride along with each Route Service Representative (RSR) at your location, learning different styles, best practices, and what makes each route successful. You’ll have multiple mentors to support your learning and help you understand how the Service Department operates day to day.

After completing initial training, you’ll assist on routes as needed—covering vacations, supporting new customer installations, or helping during peak times. The apprenticeship typically lasts 6 to 12 months . When a route becomes available or the company grows and adds new routes, the next step is promotion to Route Service Representative , where you’ll manage your own route and customer relationships.

• Fill in for or assist on any of our 17 service routes as needed

• Provide prompt, friendly, and effective customer service

• Load and unload delivery trucks with clean and soiled laundry

• Deliver products accurately and efficiently to customers

• Ensure high levels of customer satisfaction

• Support route efficiency and safe driving practices

• Communicate positively with customers, potential customers, and teammates

• Maintain strong product knowledge (pricing, sizing, colors, inventory, applications)

• Prepare trucks daily, including organization, invoices, paperwork, and bags

• Maintain