Sr. Manager, Enterprise Applications
Dorman Products
- Colmar, Illinois, United States
- Colmar, Illinois, United States
About
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman. Job Summary
The Senior Manager, Enterprise Applications is responsible for the
reliable, stable, and scalable operation
of Dorman's enterprise application portfolio, with
SAP
as a primary platform alongside a mix of
onprem and SaaS solutions . This role owns the
application run function
and is accountable for operational excellence across Incident, Request, Change, and Problem Management, while ensuring consistent standards across all applications.
This leader builds a culture of
high accountability and zero tolerance for repeat incidents , drives rigorous root cause analysis, and ensures permanent resolution. The role also ensures the team is focused on
solving business problems , not just executing technical tasks, and that enhancement demand is met through
disciplined capacity and resource management .
This is a hybrid role in our corporate headquarters in suburban Philadelphia (Colmar, PA) with the expectation to be onsite two to three days per week. Primary Duties
Application Operations & Run Excellence
Own day-to-day operational health of all enterprise applications, including availability, performance, integrations, batch jobs, and interfaces.
Define, enforce, and continuously improve
application operational standards
across the portfolio.
Ensure clear service ownership, escalation paths, and support models.
L2/L3 Support & ITSM Leadership
Lead Level 2 and Level 3 application support teams and vendors.
Ensure excellence in
Incident, Request, Change, and Problem Management
processes.
Drive high-quality ticket data, SLA adherence, and effective stakeholder communication.
Problem Management & RCA Culture
Establish a culture that
does not tolerate recurring incidents .
Lead post-incident reviews and trend analysis, ensuring permanent fixes through disciplined Problem Management.
Maintain known error and corrective action tracking.
Enhancements, Demand & Capacity Management
Own the delivery of
application enhancements and operational improvements .
Ensure
visibility into resource utilization, capacity, and demand
across the application portfolio.
Align staffing and vendor capacity to meet legitimate business demand while balancing run stability and enhancement throughput.
Partner with business and product owners to ensure enhancements are
value-driven, well-defined, and supportable .
Business Problem Focus
Ensure teams deeply understand business processes, pain points, and desired outcomes before executing solutions.
Shift the organization from task-based technical execution to
problem-oriented, outcome-driven delivery .
Challenge requirements and solution approaches to ensure simplicity, sustainability, and operational fit.
Change, Release & Enhancements
Own application change governance to minimize risk and improve change success rates.
Coordinate releases, patches, and minor enhancements with business and vendors.
Ensure proper testing, documentation, and operational readiness for changes.
Vendor & Service Provider Management
Manage application vendors and managed service providers.
Own vendor performance, SLAs, KPIs, and continuous improvement initiatives.
Support contract scope, renewals, and cost optimization.
Standards, Monitoring & Readiness
Ensure applications meet minimum standards for monitoring, documentation, access controls, and supportability.
Partner with Infrastructure, Security, and Architecture to ensure resilience, compliance, and scalability.
People & Stakeholder Leadership
Lead, coach, and develop application operations staff.
Communicate clearly with business leaders and executives, especially during major incidents.
Foster a culture of ownership, collaboration, and continuous improvement.
The US base salary range for this full-time position is $129,200.00 to $193,600.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.
As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.
www.DormanProducts.com
Nearest Major Market:
Philadelphia
Job Segment:
ERP, Developer, Equity, SAP, Technology, Automotive, Finance
Languages
- English
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