IT Support Engineer
Cube Technology IT Services Ltd
- Harrow, England, United Kingdom
- Harrow, England, United Kingdom
About
*Location:* Harrow : Field-based (UK-wide travel required)
*Reports to:* Service Delivery Manager / Technical Director
*Salary:* Competitive, plus car allowance and expenses
Role Overview
We are seeking a proactive and technically skilled IT Field Service Engineer to join our growing team. This is a field-based role, travelling to client sites to install, configure, and support a wide range of networking and IT equipment. The successful candidate will be comfortable working independently, have strong customer service skills, and possess a solid understanding of networking, cabling, and Microsoft 365 environments.
Key Responsibilities
* Travel to client sites to install, configure, and support networking equipment, including firewalls, switches, wireless access points, computers, and display screens.
* Carry out structured cabling work, including running, terminating, and testing network cables (Cat5e, Cat6, fibre, etc.).
* Install and set up end-user devices (PCs, laptops, printers, screens) and peripherals.
* Configure and troubleshoot network infrastructure (LAN, WAN, VLAN, WiFi, DHCP, DNS).
* Install and support Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint, Intune, MFA, SSO).
* Diagnose and resolve hardware, software, and connectivity issues on-site.
* Provide basic user training and handover at client sites.
* Maintain accurate records of work completed, equipment installed, and site documentation.
* Ensure all work complies with health & safety and data security standards.
* Liaise with internal teams and third-party vendors as required.
* Participate in an on-call rota and provide out-of-hours support as needed.
Essential Skills & Experience
* Proven experience in a field-based IT support or engineering role.
* Strong knowledge of networking hardware (firewalls, switches, access points) and protocols (TCP/IP, LAN/WAN, VLAN, WiFi).
* Experience with structured cabling installation and testing.
* Good understanding of Microsoft 365 administration and support.
* Ability to diagnose and resolve technical issues independently.
* Excellent communication and customer service skills.
* Full UK driving licence and willingness to travel (including occasional overnight stays).
Desirable Qualifications
* CompTIA Network+, CompTIA A+, or similar IT certifications.
* Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent.
* Experience with cloud technologies (Azure, AWS) and virtualisation (Hyper-V, VMware).
* Experience working for an MSP or in a multi-client environment.
* CSCS Card
Personal Attributes
* Self-motivated and able to work independently.
* Strong problem-solving skills and attention to detail.
* Professional, reliable, and presentable at all times.
* Flexible approach to working hours and travel.
Job Types: Full-time, Permanent
Pay: £28,000.00-£40,000.00 per year
Benefits:
* Company pension
Application question(s):
* Have you worked in IT Industry before?
* Do you have experience of working on M365 portal ?
Experience:
* IT support: 5 years (preferred)
Licence/Certification:
* Microsoft Certified: Azure Fundamentals (preferred)
Willingness to travel:
* 50% (preferred)
Work Location: On the road
Languages
- English
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