Customer Transitions Advisor - Edmonton

MTVH

Edmonton, England, United Kingdom

Edmonton, England, United Kingdom

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About

Customer Transitions Advisor - Edmonton, N9 0TA Customer Transitions AdvisorEdmonton£39,841 - £40,841North London (Edmonton)Contract: Fixed TermFull time, site‑based (5 days per week)Basic check requiredAbout the roleWe are looking for a Customer Transitions Advisor to play a critical, customer‑facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme.You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high‑quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met.This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care.About youYou will be an experienced customer‑facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery.You will bring:Proven experience delivering customer services in housing, regeneration, care, or similar environmentsStrong understanding of working with vulnerable customers and multi‑agency partnersExcellent communication and relationship‑management skillsThe ability to manage multiple cases and priorities in a fast‑paced project environmentSound judgement, resilience and a calm, empathetic approachConfidence working across different tenures, services and stakeholdersStrong attention to detail and commitment to accuracyMust have:Driving licence and access to a car Office based, with no hybrid opportunity due to nature of roleBasic Excel; able to use simple formulas, with effective use and management of spreadsheets.

Edmonton, England, United Kingdom

Languages

English

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