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Network Support Engineer
Sensical Services Ltd
- London, England, United Kingdom
- London, England, United Kingdom
About
* £55,000 - £65,000
* 2 days remote, 3 days in the office/at client sites.
* Permanent, Full-Time
We are a boutique MSP in the City of London looking for an enthusiastic and highly motivated Network Engineer to perform systems maintenance for all our clients, and to act as 3rd line escalation point.
The ideal candidate will have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service, and a genuine interest in quickly upskilling.
*About the role*
Working closely with our Technical Director, the successful candidate will perform systems maintenance for all our clients: therefore, a willingness to learn rapidly is essential, and previous experience in a small or medium-size MSP is highly desirable. The role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets.
This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies, and eventually progress into consultancy.
*Systems Maintenance (40%)*
* Identification of improvements to networking systems and infrastructure
* Comprehensive monitoring of production networks and infrastructure
* Hardware and firmware upgrades to networking infrastructure
* Writing and implementing RFCs
* Provision of support and training to team members
* Creation and maintenance of detailed documentation
*3rd Line Support (40%)*
* Troubleshooting and resolution of complex networking incidents and escalations
* Monitoring and fixing of networking alerts
* Root cause analysis and reporting of network trends
* Major incident resolution
* Service requests \\ BAU firewall configuration \\ network switch configuration
* On call support (escalations only, as part of rota)
*Project Work (20%)*
* Delivery of small projects
* Datacentre and client site deployments
* Submitting and executing detailed change requests
*About yourself*
* Excellent verbal and written communication
* Ability to learn new systems and technologies, and to take in and retain information
* Methodical and analytical approach to problem solving
* Highly organised, with excellent attention to detail
* Resourceful, dynamic self-sufficient individual who works well in a team and on their own
* Calm and approachable, able to take ownership of issues and see them through
* Able to understand and respond to changing business priorities
*Technical Experience*
* Previous corporate level 3rd line networking support experience
* Excellent customer service including key stakeholder interactions
* Experience of creating quality support documentation
* Expert Knowledge and understanding of support best practices and procedures
* Previous MSP experience
*Desirable Qualifications*
* CCNP
* FortiGate NSE4+
*Desirable Technical Skills*
* Intermediate – Understanding Networking IPv4 / DHCP / DNS / Switches
* Intermediate – Understanding Enterprise Firewall technologies
* Intermediate – Understanding Enterprise WAN technologies
* Intermediate – Understanding Enterprise Network Management and Monitoring
* Intermediate – Understanding of packet capture technologies and tools
*About the Company*
Sensical Services Ltd is a small, award-winning and fast-growing IT consultancy and managed services provider based in the City of London. Our customers are small and medium sized organisations (SMEs) in financial services, utilities and other sectors who value expert advice, systems reliability and hig-quality support that is a cut above the average.
We are a friendly, close-knit, and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes our Service Desk (Support Analysts and Specialists), a team of Engineers focussing on Infrastructure, Networking and Security, as well as a team of Senior Consultants and PMO.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. We also recognise the importance of helping our team to balance the responsibilities of their work and private lives.
*Compensation and Benefits*
* Annual bonus (depending on individual and company performance, up to 10%)
* Pension scheme (up to 4% match)
* Additional day off on your birthday
* Training and relevant ongoing certifications
* Vitality Private Health Insurance incl. Dental, Optical, and Mental Health
* Discount Scheme with Perkbox
* Enhanced Sick Pay
* Employee Assistance Program with Health Assured
* Season Ticket Loan
* Cycle to Work Scheme
* Regular Staff Events
* Office Refreshments
Job Types: Full-time, Permanent
Pay: £55,000.00-£65,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Private dental insurance
* Private medical insurance
* Sick pay
Ability to commute/relocate:
* London EC4V 3DS: reliably commute or plan to relocate before starting work (required)
Application question(s):
* How many years experience do you have working for an MSP?
* Will you need a visa sponsorship now or in the future?
Experience:
* routing and switching: 5 years (required)
* Firewall: 3 years (required)
* WAN-based protocols: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in London EC4V 3DS
Languages
- English
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