Scheduler, Permanent

Scheduler

Hybrid Homeworking with office base in Norwich (a minimum of 2 days per week in the office)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £27,025, with future progression opportunities to £28,750 per annum

Permanent Contract

About the role

We have an exciting opportunity for a Scheduler to join our busy Team. To help support our repairs service in delivering effective and efficient scheduling in an aim to help maximise productivity and improve resident satisfaction.

Some of the main duties of the role will involve:

• Activity scheduling work to be completed in the relevant timescales and ensuring that diaries are scheduled efficiently and proactively for best use of time for our Operatives
• Communicating effectively at every stage of scheduling and job interaction with the resident to keep them informed in an aim to help reduce complaints in addition to liaising with Operatives, contractors and suppliers to deliver a seamless service.

For full details on the role, please see the job description .

About You

We are looking for someone that is organised, proactive and hard-working. Someone that can manage their time and diaries efficiently and use their own initiative on a daily basis. Experience of working within a customer facing role (or over the phone) where clear and effective communication is essential and experience of working in a similar role, ideally in the housing or maintenance sector is beneficial.

The successful candidate will be proficient in using IT and Microsoft programmes and a digital champion for others within Broadland.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU / NR2 2PL).

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on and leave a message or email:

Closing date: Midnight on Wednesday 08 April 2026