About
Join OneTouch Direct as an Entry Level Desktop Support Tech and kickstart your career in IT support. In this role, you will assist in troubleshooting, resolving hardware and software issues, and providing excellent customer service to end-users. This is a great opportunity for individuals looking to gain valuable experience in a dynamic and supportive environment. Responsibilities Provide basic desktop support including installation, configuration, and troubleshooting of hardware and software. Assist end-users by responding to support tickets and resolving technical issues promptly. Collaborate with senior technicians and escalate complex issues as needed. Maintain accurate records of support requests and solutions in the ticketing system. Ensure timely follow-up and closure of support tickets.
Languages
- English
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