Assistant Director of Sales

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests. The Hotel: Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods. Located at 45 Curtain Road, the property will see a phased transformation of the 120 bedrooms and 14 Suites, as well as the hotel’s street-level lobby lounge and café. The hotel's offering also includes the vibrant Spanish restaurant BiBo by renowned chef Dani Garcia. Guests further benefit from access to the rooftop bar, swimming pool, Marlin’s Mediterranean restaurant, gym, and treatment rooms that form a sophisticated private members’ club sanctuary run by Blue Marlin Ibiza. About the role: The Assistant Director of Sales is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. With an awesome team and reporting to the Regional Director of Sales & Marketing, the Assistant Director of Sales will be responsible for prospecting clients and cultivating relationships. Using previous experience in the hotel sales arena, the Assistant Director of Sales is directly responsible for developing transient accommodation, events, and groups from our backyard to meet revenue goals. The Nitty-Gritty: What exactly you will be doing… Through the usual functions (sales presentations, prospecting, sales calls, site inspections, client entertainment, and business travel), the Assistant Director of Sales is responsible for developing business and meeting revenue goals. Our candidate seeks out new opportunities and responds authentically and professionally. The Assistant Director of Sales is cool under pressure and specializes in problem-solving. As a titan of the industry, they are involved in networking organizations and are a proud representative of Virgin Hotels. Through their untouched relationships, they have their finger on the pulse with supply, demand, and market fluctuations. Constantly evolving quarterly action plans will be prepared and accounts will be targeted. The Assistant Director of Sales will follow the sales & catering guidelines to book the highest quality business. Reports will be cultivated, and we do have some rules and standards to live by (but we promise not to make it too painful). Timely responses to clients and proactive communication within the hotel are musts, and using “us”, “we”, and “our” are the keys to success. We live to learn. The Assistant Director of Sales is open to developing their professional selling skills through Virgin Hotels organized training programs and weekly refreshers. The Assistant Director of Sales’s main role is bringing in the biz from our local market, so customer relations must be on top. We encourage you to bring your best self rather than a scripted approach and are looking for those who love what they do. To be considered, you must be a self-motivated rock star who is organized and thinks a little differently. We like to call it, a Rainmaker. What qualities are we looking for? Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team. Ability to break down barriers and resolve potential conflicts swiftly and effortlessly. Strong communication and presentation skills to all levels of management. Creativity and innovation are essential! Ability to think outside the box and approach all issues with a completely fresh approach. Ability to anticipate needs and over-deliver wherever possible. Candidates must think on their feet and use their initiative to solve problems and deliver solutions. Excellent customer relations, communication, presentation, and organization skills of utmost importance. Able to change direction and work on multiple project aspects at once. Enthusiastic, passionate, able to enthuse and motivate others. Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service. Background must-haves Current, legal and unrestricted ability to work in the United Kingdom. Candidates must have previous hospitality experience. Minimum 2 years of previous sales experience in London. Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing, and on the telephone. Proficient in Teams MS Outlook, Word, Excel, and PowerPoint. Experience with Delphi and HMS Infor would be beneficial but not necessary. Package & Benefits Competitive salary, based on experience. 31 days paid holiday per year, inclusive of public holidays with an additional day for each year of service up to 33 days. Additional day off for your birthday. Workplace Pension Scheme. Enhanced Family Friendly Policies. Teammate discount on Food & Beverage. Discounted Room Rates. Employee Assistance Program. Learning & Development opportunities. Access to Virgin Family, which contains various Virgin group discounts and treats! Joining a great team & being part of Virgin Hotels worldwide! Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.

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