Business Analyst

Business Analyst Hybrid role Lcation: Downtown Chicago, 3days/week to work Rate: $64-69/hr on w2 Description The Business Analyst is responsible for developing and updating IT Asset Management (ITAM) requirements and documentation to produce integrated and consistent results.

Qualifications (must haves): • Bachelor's degree preferred in Computer Science, information systems or a related field. • 7+ years performing business analysis, requirements gathering, process mapping and clear concise procedure documentation, with strong relationship management, and support experience. • Experience as Business Analyst in Infrastructure and/or applications with application lifecycle, server-client applications, and application certifications is helpful. • BA Industry certifications preferred (CCBA, CBAP or ITIL). • Proficiency in defining processes, analytics, Key Performance Indicators (KPI) with baselining of KPIs. • Experience working in a team-oriented, collaborative environment is essential. • Familiarity working with Project/Portfolio Management Tools such as Clarity and Service Now, Jira, Azure DevOps, and Confluence, etc. • Knowledge of Agile and iterative development methodologies. • Solid working knowledge of MS Office Suite and other software including MS Teams/SharePoint, OneNote, Azure DevOps (ADO), Excel (Pivot tables, basic formulas), and Visio. • Strong communication skills to effectively collaborate all members of the project team. • Understanding of current technologies and Software Development Lifecycle (SDLC). • ITIL framework foundations experience. • Ability to obtain, understand and respond strategically to business requirements. • Ability to understand priorities and focus on appropriate roadblocks that hinder the project goals and meet deadlines and possess a passion and desire to succeed. • Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously. • Strong analytical, problem solving and conflict resolution skills. • Energetic, motivated, service-oriented, ability to multitask. • Excellent listening, oral, and written communication skills. • Strong interpersonal and teamwork skills. • Flexible to new situations and challenges. • Experience in a global operations environment.

Tasks & Responsibilities: As a Business Analyst (IT) dedicated to our ITAM team, you will: • Facilitate workshops and meetings with business partners to elicit requirements and drive consensus. • Translate business needs into prioritized, clear, actionable, and testable requirements with traceability and alignment to business goals. • Conduct interviews to create and modify process and procedure documentation, including process flow diagrams. • Support business process improvement by evaluating current practices, identifying process improvement opportunities, and establishing approved modifications. • Assist with the creation of controls evidence. • Maintain Teams, Confluence, and SharePoint sites with key documentation. • Analyze data, identify gaps and remediation steps. • Assist with preparing presentations for project engagements. • Act as a liaison between ITAM teams and project teams. • Support team project activities in Azure Dev Ops. Create and maintain user stories and acceptance criteria. • Maintain team tracker for weekly activities. • Communicate effectively with business and IT stakeholders to ensure a shared understanding.