Senior Quality Assurance Analyst

The Information Technology Specialist II (ITS II) will be the lead quality assurance analyst for the development, implementation, and ongoing support of the Capitation Calculation Management System (CAPMAN) and Electronic Accounting Modular Interface (EAMI) systems and their subsystems. The ITS II is responsible for complex systems analysis, software support, and quality assurance activities, including developing and executing test plans, identifying defects, and ensuring system functionality aligns with business requirements. The ITS II acts as a liaison between non-technical program staff and information technology (IT) stakeholders as they relate to CAPMAN, EAMI, and related subsystems. The ITS II will manage the most complex projects; develop detailed specifications and business requirements, analyze data and situations, reason logically and creatively, identify and document problems, draw valid conclusions, and develop effective solutions that relate directly with CAPMAN and EAMI operations.

Full benefits packages available for employee and dependents.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This recruitment may be filled via a Training and Development assignment.

This position is eligible for telework. Please refer to the duty statement attached below and the "Working Conditions" section on this Job Control for additional information.

You will find additional information about the job in the Duty Statement .

Working Conditions

This recruitment has been posted for multiple vacancies as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This position is currently a hybrid telework position and you will be required to come into the headquarters office twice a week. In-office days will be at the discretion of your manager in accordance with DHCS guidelines. You may also be required to work in the office occasionally and/or travel to support the needs of Enterprise Technology Services and to attend mandatory meetings. The remote status may be subject to change.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents

Job Application Package Checklist Duty Statement

Position Details

Job Code #: JC-466870

Position #(s): 802-352-1414-XXX

Working Title: Senior Quality Assurance Analyst

Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,374.00 - $11,220.00 A

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information The Department of Health Care Services (DHCS) serves as California's health care safety net, helping millions of low-income and disabled Californians daily. DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.

The Enterprise Technology Services Program (ETS) plays a pivotal role in DHCS's operations, responsible for designing, architecting, and delivering secure, innovative solutions and services to enhance health care quality. ETS oversees IT strategy formulation, enterprise architecture, portfolio management, and governance, providing a secure, reliable IT environment to support DHCS's program and administrative objectives, as well as those of the Health and Human Services Agency, Office of Health Information Integrity, and Office of the Patient Advocate. ETS establishes IT policy and standards, ensuring compliance with state and federal laws and regulations, and supports a complex portfolio of program systems.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Foreign Degrees or Transcripts - Applicants with foreign degrees or transcripts who wish to apply their coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DHCS accepts foreign transcript evaluations that are completed by one of the services listed on these webpages:

National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.

Special Requirements Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The

SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing

how their skills, knowledge, abilities, education, training, and experience, quali fy them

for the position. The SOQ serves as documentation of the applicant's ability to present

information clearly and provide DHCS additional information about their experience and

qualifications concisely in writing. The DHCS may not consider applicants who fail to

provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, double-spaced and using 12-point

font. You must indicate your Full Name and Job Control Number at the top right corner.

Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/26/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services Mailing Attn: Certification Technician JC-466870 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services Drop-Off JC-466870 1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814 Drop-off location is open weekdays; closed on weekends and holidays 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page, and must include a response to the statement below, including specific examples:

Please restate the question with your response.

Describe how your experience and education qualify you for this position, based on the duty statement and desirable qualifications. Please give specific examples. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Advanced proficiency in SDLC, Agile methodologies, and quality assurance practices, including test planning, case development, and defect tracking. • Skilled in creating business requirements, functional specifications, and process documentation. • Strong analytical skills for evaluating systems, analyzing data, identifying trends, and providing actionable insights (e.g., SQL for querying and validation). • Effective communicator with experience collaborating across technical and non-technical teams, including facilitating UAT and ensuring business alignment. • Proficient in abilities like JIRA, Confluence, and other project management platforms, with strong organizational skills to manage multiple priorities. • Certification in business analysis (CBAP) or quality assurance (ISTQB) is a plus, along with experience in cross-functional teams as a liaison between business and IT. Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive through continuous training, diversity, equity, and inclusion programs, and the Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

Alternative work schedules Remote work options Medical benefits, including health, dental, and vision insurance Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days. Defined retirement program Savings Plus Program (401(k), 457) Medical/Dependent Care Reimbursement Accounts Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.

Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Nicolle Caughman (916) 713-8030 Nicolle.Caughman@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 440-7370 civilrights@dhcs.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Here is the link to the exam bulletin for Information Technology Specialist II Exam (ca.gov)

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov

For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.g ov

Testing and Exam Information

IMPORTANT

Candidates must ensure they have the experience and/or education for the minimum qualifications (MQ) prior to taking the exam for this classification. Please ensure you met and exceeded the required time w hen using experience to meet the MQs. For example, one year of experience would be January 1, 2023 through January 1, 2024. Taking the exam prior to January 1, 2024, would result in you not meeting the MQs. You may not round up your time and should not take the exam prior to meeting the full required experience. Taking an exam prematurely will make you ineligible. You may be subject to a penalty period that could be up to one year.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.