Senior IT Business Analyst

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What's in it for you?

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount.

Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.

Position Summary:

In support of the credit union's strategic and operational plans, and examination / audit compliance, the Sr. IT Business Analyst works with the SVP, Information Technology to identify opportunities for the proper application of technology throughout the organization. The Sr. IT Business Analyst will work directly with functional departments to understand and translate requirements into actionable technology initiatives, and provide support to create IT operational excellence.

Essential Functions: Monitors and develops internal IT processes to ensure compliance and reporting requirements are met, including technical change control, incident response and other identified sustaining operations. Works directly with Risk Management to ensure all regulatory examinations and audits are conducted as efficiently as possible and findings are minimized; gaps identified and plans to remediate developed and monitored for completion. Partners with functional departments and end users to understand existing environment and processes to determine opportunities for optimal technology deployment. Conducts and coordinates the analysis, design, and implementation of software or hardware-related projects to meet user requirements. Develops business requirements as well as defines technical and procedural improvements along with supporting documentation throughout all stages. Participates and oversees testing modifications of existing systems as well as of new systems. Includes complex test plan and test case development, test results validation and resolution of test issues identified. Utilizes software to properly document process flows (as-is and to-be) including time studies. Creates ROI analysis of proposed changes based on available information and estimates. Assists in or provides front-office user and back-office support on proper application usage and functionality. Applies project management standards and develops project plans. Maintains adherence to project schedules and timelines. Prioritizes multiple tasks and projects efficiently. Acts as the "Subject Matter Expert" (SME) based on knowledge and understanding of technology systems and processes. Works directly with vendors, network and hardware system owners, and internal team members to provide technical support, as needed. Non-Essential Functions:

Address support or inquiries after hours, as needed. Perform special projects and other responsibilities as assigned. Knowledge, Qualifications and Skills:

Education:

High School diploma or equivalent required. Bachelor's degree from accredited institution, preferably in computer science or alternate technical field. Other degrees will be considered based on length of experience and past exposure to working with technology teams and projects. Experience:

Four to six years' experience working in Information Technology or with IT teams. Previous demonstrated proficiency with understanding business requirements and ability to translate to technical requirements is a must. Past experience working with metric development/reporting, regulatory examinations and audits is a plus. Experience with process mapping, continuous improvement methodologies like Six Sigma, and project management skills are a plus. Skills and Abilities:

Excellent written and oral communications and cross functional project management skills required. Must be a self-starter who is able to follow projects through to completion with little supervision and meet deadlines in a fast-paced environment. Demonstrated proficiency is basic computer productivity applications (Microsoft Office, Visio, etc). Understands and adapts to new methodologies to support continuous improvement directives. Strong understanding of basic technology infrastructure and various software architectures is a must. Must have an ability to multi-task and prioritize daily workload to ensure projects and tasks are completed on time. Culture and Personality Skills:

You will bring your enthusiasm, collaborative work-style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall "great-to-work-with" demeanor. Previous experience with a financial institution with basic knowledge of financial products and services is a plus. Travel Required:

Limited overnight travel may be required. Any travel during assigned shifts requires ability to operate personal vehicle. Hours Required:

Work schedule is Monday through Friday, generally 8 a.m. to 5 p.m. (or mutually-agreeable alternate schedule determined in advance). Hours may fluctuate moderately to accommodate business development activities. May require compensated after-hours work and weekends as required when needs arise.