About
Bowling Green, Kentucky, USA - 42101 • Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. • Ability to lift / move computer equipment weighing up to 50Lbs. • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..
Experienced in repeat call analysis and developing preventive actions Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification. • Experience of ticketing tools (ServiceNow / Remedy etc.),
Non-Technical • Good Customer management skill, • Good in oral and written communication • Able to interact and work with customer at different levels. • Self- Driven and result oriented. • Really passionate about the work
Languages
- English
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