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About
Key Responsibilities:
Implement Human Services Call Center (HSCC) Salesforce solutions. Build and customize solutions using declarative tools, Apex, LWC, and Flow. Integrate Salesforce with other applications via REST/SOAP APIs and MuleSoft. Develop complex logic for eligibility and payments. Manage unit testing, UAT, and CI/CD pipelines. Troubleshoot production issues. Provide integrated CTI solution using Verizon Virtual Contact Center (VCC). Required Technical Skills:
5+ years of Salesforce development experience. 3+ years with Apex, Visualforce, LWC, and Flow. 3+ years with Salesforce data model, security model, and public sector solutions. 3+ years configuring case management public sector solutions. 3+ years with web technologies including HTML, CSS, JavaScript, and jQuery. 3+ years with API integrations and DevOps tools. Desired Skills:
Experience with Salesforce Service Cloud and Experience Cloud. Basic Qualifications:
Bachelor's degree. Salesforce Platform Developer Certification, Salesforce Administrator Certification, or App Builder Certification. Native or bilingual English proficiency. 5+ years total work experience in industry.
Languages
- English
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