Assistant Reservierungsmanager (m/w)

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position :

ASSISTANT RESERVATION MANAGER

- Handle professional telephone and written reservations

- Process all reservation requests efficiently

- Actively sell rooms and vouchers

- Create tailored offers for guests

- Maintain and update the guest database

- Provide guest service in three languages (German, French, English) and manage related

correspondence

- Manage all reservation requests and bookings for groups post-contract, collaborating with

sales and events teams

- Deliver professional customer service in compliance with LQA standards

- Implement strategies to enhance guest retention and drive repeat bookings through targeted

marketing campaigns and exceptional service

- Conduct monthly commission checks for all OTAs and travel agencies

- Set rate codes for voucher sales

- Control pricing for group reservations

- Ensure timely processing of reservations, cancellations, and payments

- Maintain and oversee data accuracy in reservation systems

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV
• Get your accommodation in our staffhouses in the surroundings on the hotel
• Select the half/full pension from our staff restaurant
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals

• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Ideally Opera knowledge (Opera Cloud)
• Guest-oriented, professional work and sales talent

• Gstaad, Berne, Switzerland

Languages

• English