Network & Infrastructure Support Specialist

Job Description

Network & Infrastructure Support Specialist

Department: Information Technology
Employment Type: Full-Time (36–40 hours per week)
Work Location: Hybrid (Fairfield, Iowa area preferred)

About Us

We are a consciousness-based educational institution committed to providing stable, secure, and reliable technology services for students, faculty, and staff. Our IT team is collaborative, practical, and operations-focused, working together to maintain resilient systems and ensure long-term operational continuity across our infrastructure environment.

Position Overview

The Network & Infrastructure Support Specialist is a mid-level IT role responsible for supporting, maintaining, and documenting the institution’s core network and infrastructure systems.

This position is network-forward while maintaining cross-domain responsibility across:

• Windows Server environments
• Virtual machines and virtualization platforms
• Backup monitoring and recovery
• Core networking infrastructure
• Endpoint and device management

This role is designed for someone who has progressed beyond entry-level responsibilities and is ready to take ownership of production systems while contributing to improved documentation, operational clarity, and reduced single-person dependency.

This is not an entry-level position and is not a DevOps or cloud architecture role. The primary focus is operational stability, accountability, and maintainable infrastructure practices.

Key Responsibilities

• Administer and support Windows Server and virtualized environments (Hyper-V or equivalent)
• Monitor backups, perform system health checks, patching, and capacity management, and assist with restore procedures
• Troubleshoot and resolve infrastructure-related incidents across servers, networking, and endpoints
• Support and maintain network infrastructure, including switches, VLANs, routing, wireless access points, and core network services (WAN, WLAN, VPN, DNS, DHCP, TCP/IP)
• Support Microsoft Intune device management workflows
• Manage and resolve assigned Help Desk and infrastructure-related tickets in a timely and organized manner
• Maintain clear, accurate documentation of systems, configurations, changes, and troubleshooting procedures
• Coordinate with vendors for technical support and issue resolution
• Perform other job-related duties as assigned

Required Qualifications

• Approximately 3–5 years of experience in a systems, infrastructure, or network support role
• Working knowledge of Windows Server environments
• Experience supporting virtualization platforms
• Strong understanding of networking fundamentals (switches, VLANs, routing concepts)
• Familiarity with server backup and recovery processes
• Experience with Microsoft administration tools (Active Directory, Intune, M365 admin)
• Demonstrated ability to maintain technical documentation
• Ability to troubleshoot independently in a live production environment
• Strong organizational skills and ability to manage workload autonomously

Preferred Qualifications

• Linux system familiarity
• Experience supporting Dell server hardware
• Exposure to firewall platforms (WatchGuard, Cisco, or similar)
• Experience in higher education or multi-site environments

Work Location & Availability

Candidates who reside in or near Fairfield, Iowa are strongly preferred, as periodic on-campus presence will be required to support physical infrastructure, assist with hardware-related needs, or provide in-person backup coverage when necessary.

Compensation & Benefits

We offer a competitive, comprehensive total compensation package designed to support health, work-life balance, and professional growth. *Benefits are subject to change*

Possible benefits such as tuition credit, based upon qualifications and approval. *Benefits are subject to change.

Reporting & Team Context

The Network & Infrastructure Support Specialist reports directly to the Network & Systems Administrator, who provides technical guidance, prioritization, and operational oversight.

This role operates in alignment with the Operations & Platforms Manager and broader IT and organizational priorities to support stable, well-documented, and maintainable systems across the institution’s core technology environment.

The position collaborates closely with other IT team members to ensure cross-domain coverage and reduce single points of failure across networking and systems operations.

Growth & Development

This is a growth-oriented position designed for someone who wants to deepen their infrastructure expertise over time. As experience increases, the role will assume greater ownership of systems, documentation, and vendor coordination, with ongoing guidance from the Network & Systems Administrator and alignment with Operations leadership.