About
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Schwab Technology Services supports how our people work every day by delivering reliable, secure, and innovative end-user technology experiences. As an
Associate
- Service Support
, you'll be part of the onsite and remote support team that keeps Schwab employees productive, connected, and supported.
In this role, you'll provide hands-on technical support across hardware, software, and collaboration tools, working closely with colleagues in TechBar and business support teams. You'll troubleshoot issues, resolve incidents efficiently, and help maintain stable, high-quality end-user environments. This is a collaborative, service-oriented role where your technical skills, curiosity, and problem-solving mindset directly impact the employee experience.
You'll be supported with standard tools, clear processes, and opportunities to continue building your technical expertise while contributing to a culture that values integrity, teamwork, and continuous improvement.
What you have
Required qualifications
Minimum
2 years
of experience working in a service desk, desktop support, or end-user computing environment, or a bachelor's degree
Minimum
2 years
of experience supporting end users with operating systems and productivity tools, including Windows, macOS, and Microsoft 365
Minimum
2 years
of experience using asset management, request, and incident ticketing systems
Ability to troubleshoot hardware, software, and peripheral issues using a structured, methodical approach
Ability to communicate technical concepts clearly and respectfully to a wide range of users
Demonstrated ability to manage a high volume of support requests while meeting service level commitments
Ability to follow established procedures, exercise sound judgment, and escalate issues appropriately
Proven collaboration skills and willingness to learn from peers and more experienced team members
Military education or experience may be considered in lieu of civilian requirements
Preferred qualifications
Experience diagnosing and resolving moderately complex technical issues in an enterprise environment
Experience supporting virtual desktop environments and remote access technologies
Familiarity with tools used to support and manage end-user devices and applications
Experience documenting issues, solutions, and process improvements to support team knowledge-sharing
Ability to analyze issues, evaluate possible solutions, and recommend the best path forward
Experience working with cross-functional partners to resolve issues and improve service outcomes
Familiarity with tools used for remote support, device management, and ticket tracking
Interest in continuous learning and skill development within end-user technology support
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Languages
- English
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