Sr. Account Operations Manager

MCKESSON

Columbus, Ohio, United States

Columbus, Ohio, United States

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About

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Reporting to the Manager, Account Operations, the Sr. Account Operations Manager is responsible for customer relationships, projects and programs. Acting as the primary operations contact for a CoverMyMeds product portfolio supporting our pharmaceutical manufacturers medication adherence strategies, is responsible for delivering an outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency. The Sr. Account Operations Manager will be assigned customers and/or programs within the top 25 of overall customers and programs of a complex nature.Must be able to work effectively with individuals in both business and technical roles. Should have ability to manage contractual obligations of customer and navigate across the various functions of the business.Key Responsibilities:Serves as primary point of contact for day-to-day management of multiple, complex accounts in support of relevant strategiesAccountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validationServes as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as neededUnder limited direction, documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plansFosters a culture of continuous improvement and operational excellence by addressing areas for improvement and promoting best practices within the team to ensure a consistent, high quality and repeatable account experienceUtilizes data, working with data teams if appropriate, to evaluate trends/risks and make appropriate recommendations for accountsIn partnership with internal and external stakeholders, shares and applies broad industry knowledge and provides recommendations based on program goalsFosters strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and provides direction/coordinates activities among supporting teams as neededCritical Skills: Ability to manage multiple complex customer requirementsExcellent organizational and prioritization skillsExcellent and proven problem-solving skillsCollaborative, customer focused skills, with proven ability to proactively create new value for customers.Extensive experience managing client relationships.Ability to establish trust and credibility at all levels of the organizationDiplomacy,
professionalism tact and grace under pressure when working through challenging and/or urgent customer issuesCustomer facing implementation or project managements experience.Strong understanding of data analytics.Prior industry experience with healthcareMinimum Job Qualifications (Knowledge, Skills, & Abilities):Education/Training 4-year degree in related field or equivalent experience4+ years of customer support/account management/account operations experience and prior healthcare experience.Business Experience 3+ years of Healthcare, Pharmacy, Biopharma knowledge a plus. Proven skills in customer support/account management/account operations.History working successfully with large customers and cross functional teamsExperience managing customer relationships and strategic partnerships with the ability to develop trusting, long-standing relationships with internal/external customersDemonstrated communication, presentation, and delivery skills with ability to connect to people at all levelsSpecialized Knowledge/Skills Problem resolution and negotiation skills.
Works under limited direction. Determines and develops approaches to solutions. Excellent Microsoft suite skills esp Excel and PowerPointWorking Conditions:Office – remotePhysical Requirements (Lifting, standing, etc.)
Possible long periods of sitting and/or keyboard work. General office demands.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$73,400 - $122,400McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.Join us at McKesson!

Columbus, Ohio, United States

Languages

English

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