IT Support Engineer

Arcas Technology is partnered with a leading Telecommunications company who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis.

The company seeks a candidate to provide hands-on IT support, ensure seamless service delivery, manage hardware and software, and assist with cybersecurity and infrastructure maintenance for internal and customer systems.

Key Responsibilities

• Preparing laptops and desktops per company or customer specifications, ensuring compliance with security policies and accreditation standards.

• Ensuring the efficient operation and regular updates of desktop systems, monitoring performance and usage while addressing hardware/software obsolescence.

• Manage and maintain on-site audiovisual equipment such as projectors and video conferencing tools.

• Work in line with the organisation’s cybersecurity policies.

• Handle the setup and configuration of hardware (such as IP phones, mobile devices, workstations, peripherals) and software, troubleshooting any technical problems that arise.

• Help manage and support designated customer IT infrastructure and networks.

• Assist internal users by diagnosing and resolving issues, maintaining ownership of problems until resolution, keeping users updated on progress, and ensuring all issues are logged in the Service Desk system.

• Liaise with third-party vendors when additional support is needed to resolve IT problems.

• Participate in the on-call IT support rota, responding to urgent matters, including both remote troubleshooting and on-site support for the company and customer networks as necessary.

Key Skills

• Windows 10/11 desktops, including troubleshooting, patching and building

• Windows Server 2019/2022 administration

• MS Exchange

• Active Directory Group Policies

• Good understanding of IT Security

• VMware

• MDM support and administration

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology