IT Engineer

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an experienced 2nd-3rd Line IT Engineer. This is a fantastic opportunity for someone looking to better their career within the industry.

Duties & Responsibilities:

• Monitoring real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.

• Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.

• Completing system checks that include hardware, performance, configuration, asset inventory and database backups.

• Conducting the planning, testing, installation, and rollout of system updates.

• Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues

• Providing timely and accurate remote telephone and remote system responses to site based technical issues

• Maintaining accurate and timely records of all technical issues in the company fault recording system

Skills & Experience:

• Minimum 3 year’s 2nd/3rd Line IT, Server Support experience, providing industry leading technical support and customer service

• Strong analytical skills, enquiring and investigative mind.

• Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.

• Strong knowledge with Microsoft Windows Servers

• Strong knowledge with LAN/WAN/Firewall networking

• Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers

• Good time management skills; able to meet project deadlines

• Ability to write clear, well-structured reports and instructions

The successful candidate will be rewarded with 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill (subject to eligibility).

(V/13170)