I.T Services Technician

We are seeking a proactive I.T Services Technician to join a fast-paced incident team in Plymouth on a permanent basis. In this role, you will provide Service Desk IT support across multiple sites, handling service requests both locally and remotely. Key Responsibilities:

• Provide responsive IT support via multiple communication channels.
• Take full ownership of Service Records, ensuring stakeholders are informed of updates and actions.
• Maintain accurate records in the Incident Management System.
• Escalate complex or high-priority issues to internal or external teams.
• Act as a key point of contact for IT system users and external partners.
• Stay updated on new technologies to maintain expertise and provide effective support.
• Assist with additional IT-related tasks as assigned by senior staff. Essential Experience / Qualifications and Candidate Attributes Required:
• At least 1 year of IT support experience.
• Proficient in Microsoft Office.
• Familiar with troubleshooting Windows operating systems (10, 11, Server 2012 and newer)
• Basic understanding of network infrastructure issues (WAN, LAN, etc.)
• Previous experience in customer-facing roles
• Strong analytical skills for problem resolution
• Excellent written and verbal communication abilities
• Holder of a full, clean driving license The successful candidate will be working Monday to Thursday 07:30am to 4:30pm, 12.30pm finish on Friday’s. If you are a motivated IT professional and looking for a new opportunity, please submit an up to date CV by using the ‘apply’ button