About
Downtown Cleveland (Onsite) Employer:
MCPC (supporting our client) Parking:
Paid onsite parking available Role Summary As a
Desktop Support Analyst , you will be a key member of the MCPC team supporting our client’s downtown Cleveland operations. In this role, you will empower employees to work efficiently and securely in a fast-paced, technology-driven environment. You’ll deliver hands-on and remote technical support, contribute to digital workplace initiatives, and help shape a seamless employee experience. Responsibilities Serve as a trusted technology partner for end users, providing responsive onsite and remote support for hardware, software, and connectivity issues. Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms. Maintain and optimize device and software inventories using cloud-based asset management tools and analytics. Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management. Support a wide range of devices including PCs, Macs, tablets, mobile devices, and peripherals, ensuring smooth integration with cloud services, collaboration platforms, and enterprise apps. Document troubleshooting steps, solutions, best practices, and knowledge articles to support self-service and continuous improvement. Participate in technology evaluations, pilot programs, and recommend innovative solutions that enhance productivity and security. Contribute to IT projects including system upgrades, migrations, and digital workplace improvements. Ensure adherence to security, privacy, and accessibility standards across all supported systems. Provide after-hours support as part of a rotating on-call schedule to maintain business continuity. Qualifications Passion for technology with a growth mindset and willingness to stay current with emerging IT trends and digital workplace solutions. Strong communication and collaboration skills with a commitment to delivering exceptional customer service. Ability to work independently and within a cross-functional team in a fast-paced environment. Experience supporting Windows, macOS, and mobile platforms; relevant certifications (CompTIA, Microsoft, Apple, HDI) are a plus. Familiarity with Microsoft 365, Google Workspace, endpoint management tools, and cybersecurity best practices. Strong organizational skills and attention to detail with the ability to manage multiple priorities. Associate or bachelor’s degree in Information Technology or related field, or equivalent experience. 3+ years of IT support experience
or a similar technical role. Work Environment & Requirements Hybrid flexibility may be available; occasional travel to client sites may be required. Ability to lift and move equipment as needed. Willingness to adapt to changing business needs, including extended hours during peak periods. Additional Details Contract-to-hire opportunity Paid onsite parking Participation in on-call rotation required
Languages
- English
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