Desktop Support Analyst

ARES

United States

United States

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About

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness. Responsibilities include: Complete software installs, upgrades, and adhoc project activity. Setup and support desktop/laptop/tablets/printers. Monitor Helpdesk system for inbound issues. Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support Provide Remote support to off site users Ensure all issues are logged and documented in the Helpdesk system Quickly and professionally assess issues, and take steps to resolve Escalate and refer unresolved issues to other team members when appropriate Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions. Minimum Requirements: The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization. Candidate must also be able to coordinate multiple tasks successfully. Candidate should have experience with Windows and Mac support. Preferred Qualifications: Candidate must have at experience in a customer support, help desk, or application support position. Experience should include developing and following I.T. procedures and/or work instructions Education and Relevant Work Experience: A BS/BA degree in an information technology field related field or equivalent experience in related field. ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may participate in: Medical Insurance Dental Insurance Vision Insurance HSA/FSA Accounts Life & Disability Insurance Critical Illness & Accident Insurance ESOP 401(k) Plan Paid Time Off & Holidays ARES is an equal opportunity employer and complies with E-Verify.
We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

United States

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English

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