About
Technician I, DevOps
Job Code TIDO.283.001
FLSA Status Non-Exempt
Job Family DevOps
Cost Center 283
Purpose of Position
This role is responsible for the configuration, monitoring, and operational support of automated jobs within our medical billing SaaS platform. Technicians will ensure job processes run efficiently, respond to and resolve configuration-related incidents, and escalate issues in a timely manner to minimize operational disruptions and maintain system productivity.
Shift assignments will be determined in accordance with business needs and employee availability. Shift times may vary and include shift differentials for evening or overnight shifts if applicable.
Duties and Responsibilities
Essential Functions
Monitor jobs controlled by an automated scheduling system, to include adding and removing jobs from the scheduler Manually submit batch processing jobs and monitor to completion Maintain operations by monitoring job error and system messages Troubleshoot problems and assist in resolution Respond to inquiries from internal associates regarding job, schedule or production-related items/problems Escalate incidents to On-Call personnel as required afterhours Perform other defined tasks per documented instructions/processes Attends training/meetings as scheduled Acts as a positive role model in all aspects of professional performance Observes safety procedures and personnel policies Marginal Functions
Other duties as assigned. Skills, Knowledge, and Abilities
Information technology/data processing Strong organizational and multi-tasking skills Attention to detail Critical thinking, analysis, and problem-solving skills to effectively identify and help resolve issues Communication, teamwork, and collaboration skills Must have working knowledge with billing product suites. AI & GenAI Usage:
Employees are expected to adopt the appropriate and responsible use of AI and Generative AI (GenAI) tools in their daily work. These tools should be used to enhance subject matter knowledge, support ongoing professional development, and improve the quality and efficiency of individual and team deliverables. All usage must comply with company policies, data security standards, and ethical guidelines. Under no circumstances should proprietary, confidential, or sensitive information be entered into any AI platform that has not been explicitly approved for internal use.
Must exhibit functional knowledge of Microsoft Office. Must possess effective analytical skills. Must be able to interact cordially and productively with co-workers in a team environment. Ability to handle multiple tasks effectively. Ability to work under pressure and to prioritize. Must be able to proficiently read and write in English. Must possess effective communications skills with ability to handle difficult situations. Must be able to make independent judgment decisions with minimal supervision. Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection
The SSI Security-First Mindset
Information security and data protection is a shared responsibility - codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.
The Five Pillars of the SSI Security-First Mindset:
Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.
Experience and Education Requirements
Education
Min/Preferred
Education Level
Description
Minimum
High School or GED
High school diploma or GED required.
Minimum
2 Year / Associate Degree
Associate Degree (or other 2-year degree or certification) in data processing technology or a related field required.
Preferred
4 Year / Bachelors Degree
Bachelor Degree in business or a technical field preferred.
Years of Experience
Minimum Years of Experience
Comments
0
Experience in an information technology or healthcare operation and billing environment preferred.
Certifications
Min/Preferred
Certification
Description
A combination of experience and advanced education may be substituted. Background checks and drug test required.
Acknowledgement
I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.
Employee's Signature
Date
Supervisor Signature
Date
SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.
Languages
- English
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