Customer Support Representative - Mobile Support (Level 2)Axiom Software Solutions Ltd • London, England, United Kingdom
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Customer Support Representative - Mobile Support (Level 2)
Axiom Software Solutions Ltd
- London, England, United Kingdom
- London, England, United Kingdom
About
Customer Support Representative - Mobile Support (Level 2) Location:
Remote (UK) Contract:
12 Months, IR35 - All Inclusive Language Requirement:
Norwegian (B2 or above) - Mandatory About the Role: We are looking for a
Customer Support Representative - Mobile Support
to join our Operations team. This role provides day-to-day operational support to customers via
inbound calls, live chat, email, portal activities, and ServiceNow tickets . The ideal candidate is proactive, detail-oriented, and committed to delivering a high-quality, white glove customer experience. Key Responsibilities: Respond to customer inquiries via
calls, chat, email, and portal support
Troubleshoot
basic Android and iOS mobile device issues
Process service requests and maintain accurate
customer account information
Manage tickets effectively using
ServiceNow
(or similar systems)
Resolve issues promptly and within
Service Level Agreements (SLAs)
Maintain professional communication and ensure high customer satisfaction
Skills & Qualifications: Norwegian langu...
Languages
- English
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