Robotics Hardware Support Engineer

Amazon

United States

United States

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About

Are you driven by innovation? Do you thrive in a collaborative environment that emphasizes problem-solving? If these resonate with you, the Robotics Technical Services (RTS) team is the perfect place for you! We are a dynamic group dedicated to leveraging advancements in robotics and software to address challenging real-world issues, significantly enhancing our customers’ experiences in ways not yet imagined. As a pivotal member of our team, you will be the crucial link between on-site technicians and RTS engineering teams, working to maximize the performance of cutting-edge robotics systems. Your role will involve launching new systems, creating preventative maintenance procedures, ensuring availability of spare parts, proactively monitoring system performance, and driving continuous improvement initiatives across Amazon's fulfillment network. You will develop standard operating procedures, performance metrics, and feedback systems that will enhance the scalability of the RTS team. Close collaboration with technical support teams and regional managers will help you build a cohesive organization focused on safety, reliability, and performance in emerging robotics technology. In this fast-paced and complex role, independent judgment and the ability to navigate ambiguity are essential. Multi-tasking will be a key aspect of your daily responsibilities. Key Responsibilities:
Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting of advanced robotics systems. Collaborate with site-level RME teams to enhance the performance of advanced robotics systems. Identify, analyze, and resolve mechanical and system issues within the RTS product suite. Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to reduce troubleshooting time and machine downtime. Develop proactive monitoring tools to assess the safety, reliability, and performance of advanced robotics systems. Create and implement escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite. Lead training sessions and develop content for on-site RME teams. Establish spare parts management systems and processes. Generate performance reports and supply

United States

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English

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