Customer Service

Job Description

Summary

Lansdale area warehouse is looking for a customer service representative to join their team. Duties will include, but not be limited to, handling incoming and outgoing freight according to

company policies and process daily orders.

Customer Service Representative duties will include answering inbound phone calls, replying to

emails, assisting customers and outside sales representatives, processing orders, problem solving

and computer data entry. This position serves as the first point of contact for internal and

external customers.

Essential Functions For Customer Service

● Managing incoming calls and customer service inquiries

● Enter customer orders into Warehouse Management Software (WMS)

● Reply to emails

● All other duties as assigned

● Build sustainable relationships and trust with customer accounts through open and interactive

communication

● Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution. Keep records of customer interactions, process customer

accounts and file documents

Qualifications

● Strong written and verbal communication

● Detail-oriented

● Ability to multi-task, prioritize, and manage time effectively and independently

● Demonstrate excellent professional, organizational, and communication skills

● Proven ability to work in a very fast-paced work environment

Education/Experience

● High School diploma required

● Prior customer service experience preferred

● Must be comfortable with general computer usage in a Microsoft Windows environment

● Experience with word processing and spreadsheet applications

McCallion has successfully provided the Suburban Philadelphia area with outstanding temporary, temp to hire and direct hire personnel for 45 years. Our outstanding service allows us to work with some of the best companies in the Montgomery, Bucks, Chester and Philadelphia area. We place people in all types of jobs with all levels of experience. There is NEVER a fee to job seekers!

McCallion has successfully provided the Suburban Philadelphia area with outstanding temporary, temp to hire and direct hire personnel for 45 years. Our outstanding service allows us to work with some of the best companies in the Montgomery, Bucks, Chester and Philadelphia area. We place people in all types of jobs with all levels of experience. There is NEVER a fee to job seekers!