Client Manager

Job Description

Do you love getting to know people? Do you have great attention to detail?
Uniform Gear is looking for an enthusiastic retail Client Manager! Our Client Manager works closely with our clients in the public service industry. This role is responsible for delivering exceptional customer service. This role focuses on building strong relationships with customers, understanding their needs, and ensuring a professional experience and helping them in our showroom. This role follows orders from the initial fitting through order fulfillment. The ideal candidate is service-driven, detail-oriented, excellent with phone/email communication, and familiar with customization (silk-screen, embroidery etc.) 
This location only has 2-3 other employees, besides the Client Manager. Come join our team!

We offer, paid time off, paid lunch, a matching 401K, and paid holidays (unlike most retail, we are closed for New Year's Day, Memorial Day, Black Friday, Fourth of July, Labor Day, Thanksgiving, Christmas Eve AND Christmas!)

Client Manager Responsibilities:

Open and close our showroom
Guide other employees with direction from the Operations Director
Operate our pos system
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, showroom layout, and selling procedures
Must be excellent at creating emails and phone communication through verbal and written communication
Handle cash/cred card sales

Supports an environment of teamwork and trust

Manages retail staff and retail inventory

Manages commercial accounts in-house, including fittings/data entry - must be excellent at communicating via email and telephone

Communicates with departments on completed and back-ordered items

Helps customers in the showroom who are purchasing items

Oversee retail staff’s daily activities

Fix minor computer/printer issues

Handle retail customer issues, questions, and concerns
Must be comfortable reaching out to upper Management throughout the day

Execute inventory counting

Answer Phones

Communicates heavily with the Commercial Sales Manager and the Customization Manager via phone multiple times a day

Assist Sales Associates with custom orders

Assist Commercial Sales with uniform measuring, data entry and pick-ups

Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis

Create inventory pos/check on inventory pos/oversee rush orders for retail customers

Qualifications for Client Manager:

Public Safety Uniform Sales preferred but not required
Minimum high school diploma
Must be VERY organized
Must have great managerial and communication skills
Must be comfortable calling main location multiple times a day for stock/commercial customers

3 years of clothing retail sales required

2 or more years of Store Manager or Assistant Manager experience required

Excellent organizational, time management, prioritization, and multitasking skills

Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers

Able to give clear directions and set expectations for staff

Demonstrated ability to lead by example

Must work on-site

Must be able to sit and stand for multiple hours at a time

Climbing a small ladder, bending, reaching, squatting

Must be able to read and comprehend written/verbal orders

Must be able to communicate efficiently in English

Must be capable of only taking one meal period per day

Must be able to work between the hours of 9am-5pm Monday-Saturday

Must be able to lift 50 pound boxes

Skills:

Critical Thinking

Time Management
Excellent computer and communication skill
Service Orientation

Social Perceptiveness

Judgment and Decision Making

Organization