Client Support Specialist

Job Description

Job Title: Client Support Specialist

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Job Description

The Showroom Client Support Specialist serves as the primary point of contact for customers visiting or contacting the showroom. This role is responsible for delivering exceptional customer service to both homeowners completing do-it-yourself projects and commercial or trade clients placing material orders. The position supports customers throughout the entire sales and fulfillment process—from initial inquiry and product selection through order placement, coordination, delivery, and post-sale follow-up. This individual plays a critical role in ensuring a positive customer experience, accurate order fulfillment, and strong long-term customer relationships.

Responsibilities

• Greet and assist showroom visitors, providing knowledgeable, friendly, and professional service.
• Guide DIY homeowners through product selection, helping them understand materials, quantities, and application considerations.
• Support commercial clients, contractors, and trade customers with order placement, pricing inquiries, and